PURPOSE, JURISDICTION AND APPLICABLE LAWS
The general conditions of use regulate the retail sale of products on this website (leadermenswear.com) dedicated to the sale of men's fashion, owned by LEADER Barcelona S.L (hereinafter, LEADER) whose registered office is Carrer de la Font Honrada 14., 08004 Barcelona, Spain. CIF B66716440 Tel: +34 931 57 27 97 and the contact email address is email@example.com. Office hours: Monday to Friday 10:00 - 17:00 hrs.
The following general purchase conditions apply to all users who make use of this website and the sales made on this website (leadermenswear.com). By placing an order, you unreservedly accept these general conditions of purchase and all its clauses. Your agreement regarding the general conditions of purchase does not require any handwritten signature on your part, considering that you place an order on the internet. Unless otherwise stated, LEADER's online records are evidence of your orders and payments. Your order will only be taken into account after confirmation of payment by LEADER.
The sales contract is made up of the general terms and conditions applicable during the order and the purchase of the order. The contract is subject to Spanish law and the language of the contract is Spanish. You can modify your data before making your purchase. Any dispute arising from the interpretation or performance that may arise with respect to the validity, interpretation, performance or termination of this agreement will be submitted to the jurisdiction of the consumer courts. LEADER will file the electronic documents in which the contract will be formalised.
As part of the use of the website and its services, your personal and browsing data may be collected, either directly from you or indirectly (such as the url links from which you can access the website, your internet service provider and/or your protocol or IP address). In addition, your personal collected data is also necessary for LEADER in order to open your account, manage your order or follow-up and, if necessary, to send you commercial offers by email after receiving your explicit agreement.
As part of browsing our website, cookies may be installed on your computer. Cookies are small files that do not identify the user but it records information related to browsing on a website. The data collected is used to facilitate and enhance subsequent navigation on the website as well as to measure various statistics.
In accordance with the European regulations on privacy protection 2016/679, we inform you that your data is part of an automatic file of LEADER. Your data will be used to manage purchases in progress and will be provided to the transport company in charge of your order shipment, and will be kept to prove the relationship between the customer and LEADER, for as long as necessary for monitoring and liability purposes. The user has the right to access, limit, transport and/or complain to the Data Protection Authority. Elimination or omission, rectification, cancellation and opposition to the applicable data is done through the email address firstname.lastname@example.org LEADER will respond to all requests.
If you signed up for our newsletter and now want to stop receiving promotional emails, you can unsubscribe using the link you will find in any of the newsletters received or by requesting it via email at email@example.com.
The purchase process on our website is very simple and consists of a few steps.
FIRST: it is necessary to register on our website to buy products. To do this, you must fill out the registration form. Create an account with your personal data and your address. Your username will be your email and you can choose your own password.
SECOND: once you have logged in with your username and password, you will be able to add products to your cart. Once you have all the products you want to buy in the cart, proceed to make the payment to confirm your purchase.
THIRD: LEADER will send an email to the user within a maximum period of 24 hours, confirming the purchase. An order reference number will be assigned and sent within the email, which will also detail the characteristics of the product, the price and the shipping costs. Once we ship your order, you will receive a notification email that will include the tracking link through which you can check the shipping status of your order.
FOURTH: the order confirmation sent via email by LEADER is not a valid invoice, it is only proof of purchase. You will find the invoice within your profile or you can request it simply by sending an email to firstname.lastname@example.org.
LEADER provides information (photos, texts and content) as accurate as possible on the website. LEADER cannot guarantee the absence of inaccuracies or differences resulting from the nature of the internet and the configuration of your computer or your browser. For any request and verification, we invite you to reach out to us directly.
OFFERS, PROMOTIONS AND GIFTS
We carry out various and different offers and promotions on our website. Keep in mind that the offers and promotions are not cumulative with each other, including promotional discount coupons, affiliate discount codes and any other discount codes associated with a promotion or discount. The discount codes that can be combined with other offers and promotions are those of the gift cards and those provided by our staff due to an exchange or return. Only one discount code can be used for each order placed.
In the event that a promotion is in force that requires entering a discount code, and the customer does not enter it at the time of placing the order for whatever reason, unfortunately we will not be able to apply that discount later. In order to enjoy the offers and promotions that require a discount coupon, the customer must ALWAYS enter the code during the payment process at the time of placing the order.
Before the payment process, we may offer you a selection of gift products based on the total amount of your order. You can add them to the basket at no cost. The gift products are independent of the promotions and the selection of products to choose varies depending on the total amount of the order, regardless of whether the order has an associated discount coupon or not. LEADER reserves the right to modify, change or cancel the selection of gift products offered as well as the total order amount necessary to obtain them.
LEADER makes gift cards available to customers that they can purchase to send to friends and family. The gift card can be purchased in a printable version, digital wallet version or electronic email of your choice on the date you choose, and more options that you can choose from when adding the gift card to your cart.
To use it, the customer must enter the code indicated on the gift card during the payment process so that the discount is applied. The gift card is non-refundable and non-cancelable. It can be used within the limits of its value or completed with another means of payment in case the purchase is higher than its value.
The prices of the products listed include VAT unless otherwise indicated, but excluding shipping costs and customs duties (if applicable). The client can choose to show the prices in another currency of his choice, among those available to him.
The total price, including taxes and shipping costs, will be visible in the summary of the final purchase. We inform you that we are not responsible for import taxes or tariffs that some countries apply to the entry of foreign shipments. These expenses are borne by the customer.
The prices indicated on the website may be modified at any time. The prices invoiced are those applicable during the order. Promotional offers are valid during the periods indicated on the website.
The payment methods available on this website are the following:
- Debit / Credit Card (totally secure, through the payment gateways of our payment system providers)
- Apple Pay
- Google Pay
- Amazon Pay
- Shop Pay
Accepted bank cards are VISA, MASTERCARD and AMERICAN EXPRESS.
To guarantee the best quality of service and the best delivery time, the shipment is made through the collaboration of LEADER with several leading logistics operators in the market in their sector. The logistics operator will depend on the country of the delivery address.
You can modify, cancel or refund the order as long as it has not left our warehouses and has not already been shipped. If it has already been sent, we will not be able to modify or cancel it. In this case, a refund must be made.
The products purchased through our online store will be sent to the delivery address indicated by the user (either an address or a collection point) once the payment has been verified and received. The usual delivery time is 2 to 3 days, subject to the confirmation of your order. This period includes only working days, excluding Saturdays, Sundays and bank holidays. The maximum delivery period is 15 days. Delivery time may vary in case of external events such as extreme weather, traffic jams, pandemics or war etc. The availability indicated on the website is indicative and does not guarantee the delivery of your order. Orders will not be processed at post office boxes, hotels or other non-permanent addresses (except for orders where we offer the possibility for the customer to choose a collection point through the web application). We prepare and ship orders from Monday to Friday.
The cost of shipping is free on orders over €100 with Europe and €150 for the rest of the world. In the event that the order does not reach the free shipping threshold will be charge a shipping fee which is dependant on shipping location. To calculate shipping costs please proceed to placing an order and arriving at the check-out page.
LEADER is not responsible for tariffs and customs expenses that the order may incur. The total amount of the order does not include tariffs or customs charges, these vary from one country to another and it is the buyer's responsibility to be informed and know the tariffs and charges of their customs. If the order is refused and/or abandoned by the customer due to customs fees and charges, we will not provide a refund in any case.
EXCHANGES AND RETURNS
If you need to return a product, you can consult the "Refund Policy" page where the necessary steps to make the return are explained in detail. Once we have received your return request, we will contact you within 48 hours.
In accordance with the law, the term to exchange or refund the purchase is 14 calendar days from the date of delivery of the order. When the 14-day period expires on a Saturday, Sunday or holiday, it is extended until the next business day. Products cannot be returned or refunded after 14 days of receipt.
Products must be returned in their original packaging, unused and unwashed, and must also bear the corresponding original labels.
The customer is responsible for the products and items until they are returned to us, and must be responsible for their correct packaging when making the return so that they are not damaged in transit.
In order to be reimbursed, receipt of your return must be confirmed by LEADER. Once the package with your return arrives at our warehouse and our staff have confirmed that everything is correct, we will proceed with your refund. LEADER will review all damaged, incorrect or defective products that are returned. If we do not believe that the returned product is defective, damaged or incorrect, we reserve the right to re-invoice you and any associated costs.
When you want to return your order and it is not due to an error committed by LEADER, we will refund the amount of the product, but not the expenses associated with the order, such as transport, collection or packaging.
Items must be new and unworn, re-saleable, with no damage or traces of deodorant or makeup, with all tags and in their original packaging. If the items have been used they cannot be returned, for hygiene reasons.
Certain products cannot be returned due to their nature. In the cases where this applies, the customer will be notified that the return is not possible in the description of the product.
In the event that a return is due to a change in size or to buy another product available on our website, you will be reimbursed the total amount of the items or your purchase (excluding shipping costs) through a discount code redeemable on our website, so you can place a new order with the correct size or the desired products. If, on the other hand, you prefer a refund of your money, we will proceed to make a refund for the total of the items (excluding shipping costs). The refund will be made through the same payment method used by the customer for the initial transaction of their order, within 30 days of confirmation of receipt of the return.
You have the right to terminate this contract within 14 calendar days without giving cause. To exercise the right of withdrawal, you must notify your decision to withdraw from the contract by means of an unequivocal statement sent by email to email@example.com.
You must return or send the goods directly to us, without undue delay and in any event within 14 calendar days. The deadline will be met if you return the goods before the end of the period. In the event that you request a refund, we will refund all payments received. We will proceed to make said refunds using the same means of payment used by you for the initial transaction.
It is important that you know that different issuers of credit, debit or other cards follow different processes and terms, which operate also with different terms. Although we will refund you immediately (provided the items returned meet the conditions), the refund will be processed to your credit card or credited to your bank account within three business days to two weeks. We recommend that you follow up the refund process with your card issuer.
The items offered on this website are intended for the personal and non-commercial use of our customers. Reselling any LEADER website products without the explicit written consent of LEADER is strictly prohibited. Multiple orders from LEADER that are considered commercial quantities will not be accepted.
For this purpose, remember that you have an email address / chat / customer service contact form through which we will respond as soon as possible.
CUSTOMER SERVICE AND CLAIMS
For any questions, queries, incidents or complaints, customers can send an email to the following address: firstname.lastname@example.org.
All the contents of the website: texts, photographs, graphics, images, icons, technology, software, links and other content, as well as the graphic design and source code, are the intellectual property of LEADER. Therefore, the user is not transferred any right to exploit them beyond what is strictly necessary for the proper use of the site.
The user acknowledges that all the elements of the website and of each of the products, including the information and materials contained therein, the brands, the structure, the selection, the layout and the presentation of the content, and the computer programs used in relationship with them, are protected by intellectual property rights of LEADER or through third parties, and that the General Conditions do not confer any right that is not specifically covered in these intellectual property rights.
The total or partial reproduction or representation of the pages, data and all the elements that make up the website by any means or support is prohibited and is considered counterfeiting without the authorization of the rights holders.
LEADER will facilitate the use of personal passwords to any customers who register as such on the website. These passwords will be used to access the services provided through the website. The user will keep his password under his exclusive responsibility in strict and absolute confidentiality, assuming therefore, damages or consequences of any kind that arise from the violation or disclosure of his secret password. For security reasons, the password used to access the services linked to the website can be changed at any time by the user. You agree to notify LEADER immediately of any unauthorised use of your password or access by unauthorised third parties. If the user forgets or loses his password, a new one can be generated through the process offered on the website.
RESOLUTION FOR ONLINE DISPUTES
LEADER is cooperative to resolving problems.
This is why we want to provide you with our best customer service at all times. The European Commission provides a platform focused on online dispute resolution (more information is available at https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks). However, LEADER will decide in each case whether to use that platform to resolve a case or not, since we consider that all problems can and should be resolved outside these channels, so we recommend that you contact our customer service team for any problem that may arise, before resorting to these other means.